Welcome to JoJo Marie. These Terms & Conditions outline the rules for using our website and services. By visiting our site or making a purchase, you agree to comply with and be bound by the following terms.

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About Us

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JoJo Marie is a UK-based small business specialising in handcrafted soy wax candles. We are committed to offering high-quality products and a positive customer experience.

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Website Use

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We update our website regularly and may change or remove content at any time without notice. You agree to use the site for lawful purposes only and in a way that does not infringe the rights of others.

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Intellectual Property

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All content on this website — including images, logos, text, and design — is the property of JoJo Marie or our content partners. You may not copy, reproduce, or distribute our content without our written consent.

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Account Information

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If you create an account on our site, you must ensure all details are accurate and kept up to date. You're responsible for keeping your password secure and for any activity that occurs under your account. Please notify us if you suspect unauthorised access.

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Orders and Payments

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All orders are subject to acceptance and availability. Prices are clearly stated in GBP (£) and include VAT where applicable. We reserve the right to cancel or refuse any order at our discretion.

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Shipping & Delivery

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We aim to dispatch your order promptly. Delivery times may vary depending on location and courier service. Delays outside our control (e.g. postal strikes or weather) are not our responsibility, but we will do our best to assist.

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Returns & Refunds

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We want you to love your candle. If there’s a problem with your order, please contact us within 14 days of receiving it. We offer returns or exchanges on unused items in original packaging. Custom or personalised items are non-refundable unless faulty.

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Liability

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We do our best to ensure the accuracy of our website, but we cannot guarantee it will always be error-free. To the fullest extent permitted by law, JoJo Marie is not liable for any indirect or consequential loss or damage arising from the use of our site or products.

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Third-Party Links

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Our website may contain links to other websites for your convenience. We are not responsible for the content or privacy policies of these sites.

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Submissions & Feedback

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We love hearing from you! However, any feedback, suggestions, or ideas you share with us will be treated as non-confidential and may be used by JoJo Marie for marketing or product development.

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Changes to These Terms

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We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page and take effect immediately.

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Governing Law

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These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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Contact Us

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For any questions about our Terms & Conditions, please email:
📧 hello@jojomarie.co.uk