Refund & Returns
We hope you love your JOJO MARIE handcrafted candles but if something isn’t quite right, here is everything you need to know about cancellations, returns, damaged items and refunds.
Changed Your Mind?
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Notify JOJO MARIE within 14 days of receiving your order by emailing hello@jojomarie.co.uk
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Once notified of your decision to cancel your order, customer has a further 14 days to return the goods unused.
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Contact hello@jojomarie.co.uk with your Order number.
Returning Your Item
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Items should be returned in substantially the same conditions as received, allowing only for handling that is reasonably necessary to inspect the product.
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Where possible, please return item/s in the original packaging to help protect them during transit.
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Customers are responsible for return postage costs unless the item is faulty or incorrect.
Condition of Return
Candles that have been lit, burned or otherwise handled beyond what is reasonably necessary to inspect them may have significantly reduced value. Where applicable, we may make a reasonable deduction from the refund to reflect any loss in value.
How to Start a Return
Email: hello@jojomarie.co.uk
Please include:
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Order number
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Name
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Product being returned
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Photos where relevant.
Personalised Orders
Personalised or made to order items are non-refundable unless they are faulty or incorrect as they are made especially for you.
Damaged, Faulty or Incorrect Items
Please contact us within 48 hours of delivery with your order number and where possible photographs of the issue if your item is damaged, faulty or incorrect. We'll work with you to resolve the problem promptly.
Refunds
Once we receive and inspect your return or evidence that they have been sent back, where applicable, we will notify you by email. If approved, your refund will be proceed within 14 days to your original payment method.
Need Help
If you have any questions about returns or refunds, we're here to help.
Email hello@jojomarie.co.uk and we'll get back to you.