Privacy Policy

At JoJo Marie, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store and protect your data when you interact with us, whether you're shopping on our website, contacting us, or subscribing to our updates.

🛡️ Who We Are

JoJo Marie is a UK-based candle business creating handcrafted soy wax products. For the purpose of data protection laws (including the UK GDPR), JoJo Marie is the “data controller” of your personal information.

📋 What Information We Collect

We may collect and process the following types of personal information:

Contact details – such as your name, email address, phone number and postal address
Order information – items purchased, delivery and billing addresses, payment method
Account information – if you create an account with us
Marketing preferences – if you subscribe to our emails or promotions
Browsing data – such as your IP address, device type, and how you use our site (via cookies)

🔍 How We Use Your Information

We only use your personal information when legally permitted. This includes:

To process and deliver your orders
To respond to your enquiries or customer service requests
To send you updates, offers or promotions (only if you’ve opted in)
To improve our website and customer experience
To comply with legal or regulatory requirements

We do not sell your data to third parties.

🤝 Who We Share Your Information With

We only share your data with trusted third-party service providers, such as:

Payment processors (e.g PayPal)
Delivery couriers (e.g. Royal Mail, Evri)
Email service providers (applicable)
Website analytics services (e.g. Google Analytics)

These providers only receive the information necessary to perform their services and are required to keep your data secure.

🍪 Cookies

We use cookies to improve your experience on our site — for example, to keep items in your basket or remember your preferences. You can choose to accept or decline cookies when you first visit our site, or change your settings at any time through your browser.

🔐 How We Keep Your Data Safe

We take appropriate technical and organisational measures to protect your data from unauthorised access, use or disclosure. This includes using secure servers, encryption, and limiting access to your personal information.

⏳ How Long We Keep Your Data

We only keep your personal data for as long as necessary to fulfil the purpose it was collected for — including satisfying any legal, accounting or reporting obligations.

🌍 Your Rights

You have the right to:

Access the personal data we hold about you
Correct or update inaccurate or incomplete data
Request the deletion of your data
Object to or restrict certain types of data use
Withdraw your consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email us at: hello@jojomarie.co.uk

📩 Marketing Emails

We’ll only send you marketing communications if you’ve chosen to receive them. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “last updated” date.

📞 Contact Us

If you have any questions about this policy or your personal data, please contact:

📧 hello@jojomarie.co.uk