Shipping Policy

At JoJo Marie, we take great care in ensuring your handcrafted candles are delivered safely and in a timely manner. This Shipping Policy outlines how we process, package, and deliver your order.

Delivery

We currently ship within the United Kingdom only.
Standard Delivery
3–5 working days
£3.50 or FREE on orders over £50
First Class Delivery
1–2 working days
£6.25
Working days are Monday to Friday (excluding Bank Holidays).

Processing Time

During busy periods (e.g. Christmas, launches), the processing time may extend slightly — we’ll always keep you updated.

Packing & Sustainability

Your order is securely packed with recyclable materials wherever possible. We strive to minimise waste while ensuring your candles arrive safely and beautifully presented.

Delays or Issues

While we aim to deliver on time, courier delays may occasionally occur. If your order hasn’t arrived within 7 working days of dispatch, please email us at hello@jojomarie.co.uk and we’ll look into it immediately.

Failed Deliveries

Please ensure your delivery address is correct at checkout. We are not responsible for orders returned due to incorrect or incomplete addresses. If a parcel is returned to us, we can resend it however, a redelivery fee may apply.

International Shipping

We currently do not offer international delivery.
If you're outside the UK and interested in our products, please contact us — we'd love to hear from you.

Contact

If you have any questions about your order or shipping options, please get in touch.

Email hello@jojomarie.co.uk and we'll get back to you.